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Comparison

Swingback vs UserVoice

UserVoice publishes no prices, has no free plan, and says most teams launch in 4 to 6 weeks. Swingback has its prices on this page and a free plan you can start today.

Start for free Move from UserVoice

UserVoice's prices and features as its own pages showed them on September 29, 2026.

Why teams choose Swingback over UserVoice

  • 01

    Prices you can read

    UserVoice quotes every plan through sales, by feedback volume and tools. Swingback's prices are on this site: free to start, and Pro when you need it.

  • 02

    Live today, not in six weeks

    UserVoice says most teams launch in 4 to 6 weeks. With Swingback, a workspace, its boards and its public portal take minutes to set up, on your own.

  • 03

    AI triage included

    UserVoice sells its AI as an add-on package. Swingback's tagging, duplicate suggestions and moderation come with both plans.

  • 04

    More feedback never costs more

    UserVoice prices its plans by feedback volume, tools and integrations. Swingback's plans include unlimited customers, posts and votes.

Pricing

What you pay, next to UserVoice

Published prices in US dollars, per month.

Swingback

Priced per workspace. Unlimited customers, posts and votes on both plans.

  • Free3 members · 3 boardsFree
  • Pro20 members · unlimited boards · custom domain · no branding · API and MCP server · private boards$20 / month$18 billed yearly

UserVoice

No public prices: plans are quoted by feedback volume, tools and integrations, never per seat. A 30-day trial follows a demo.

  • DiscoveryEssentials, Pro and Premium tiers · Priced by feedback volume, tools and integrationsContact sales

Features

Feature by feature

Swingback and UserVoice, feature by feature
Feature SwingbackUserVoice
Free plan
Yes3 members, 3 boards, no time limit
NoA 30-day trial after a demo
Price doesn't grow with your end users
YesUnlimited customers on every plan
In partPriced by feedback volume
Several feedback boards
Yes3 on Free, unlimited on Pro
YesForums
Public roadmap
Yes
From Premium
Changelog
YesScheduling and RSS
Not stated
In-app widget
Yes
Yes
Your users signed in (SSO or signed token)
YesEvery plan
YesJWT, SAML, OpenID; plan not stated
Custom domain
From Pro
From Premium
No vendor branding
From Pro
From Premium
Private boards
From Pro
From ProA private site
AI triage
YesTags, duplicates, moderation, translation, drafts; 50 posts and comments a month on Free
Paid add-onThe AI Package
Slack
Yes
Yes
Discord
Yes
Not stated
Webhooks
YesEvery plan
YesService hooks
API
From ProREST, OpenAPI 3.1
From PremiumAdmin API
MCP server
From Pro16 tools
In partLimited beta
Portal in several languages
Yes7 languages, posts and comments translated
Yes

What UserVoice has that Swingback doesn't

Worth knowing before you choose, if you need one of these.

  • Salesforce, Zendesk and Gainsight connectors
  • Idea scoring with account and revenue data
  • An NPS widget (add-on)
  • Enterprise onboarding and support

Migration

Move from UserVoice to Swingback

Bring your feedback with you, then switch when you're ready.
  1. Step 1

    Export from UserVoice

    • In UserVoice's ideas grid, click the cloud icon and choose Export dataset. An Analysis Export (Ideas & Voters) gives one row per vote, with the voter's id, name, email and account traits; choose CSV.
    • Export comments from the Activity Feed (select Comments, then Export), and users from More, Users & Accounts (up to 50,000 records).
    • Or use the Admin API (Premium): suggestions, supporters (votes), comments, users and statuses, with a trusted API key from Settings, Integrations.
    • Export before you cancel: UserVoice deletes a deactivated account's data after 60 days.
  2. Step 2

    Import into Swingback

    Upload each CSV file, and match its columns to the fields: the importer suggests the matches, and you check them.

    Every import starts with a dry run that shows what it will create. Boards, statuses and tags map to yours, and running it again adds only what's new: import once to try, and again on the day you switch.

  3. Step 3

    Switch over

    Replace UserVoice's widget with Swingback's, and move your feedback domain to your portal (a custom domain is on Pro).

    Then announce the move in your first changelog entry, so your customers know where to find you.

What you can take out of UserVoice

What UserVoice's exports contain
Ideas, with status, category, labels and countsCSV or XLSX export, Admin API
Votes, with who votedAnalysis export, Admin API
CommentsActivity Feed export, Admin API
Users and accountsCSV export (up to 50,000), Admin API

About this comparison

Everything said here about UserVoice comes from its own website, as it was on September 29, 2026. Prices and plans change: check UserVoice's pages before you decide.

UserVoice's help center names its tiers Discovery Essentials, Pro and Premium; which features each includes comes from its help articles, some of them several years old.

Ready to move from UserVoice?

Start on the Free plan, bring your data over, and switch when everything is in place.

Start for free Read the docs