Comparison
Swingback vs UserJot
UserJot shows its branding until Professional, $59 a month. Swingback Pro includes your domain, no branding, the API and the MCP server.
UserJot's prices and features as its own pages showed them on October 21, 2026.
Why teams choose Swingback over UserJot
- 01
Your brand, without the top plan
UserJot keeps “Powered by UserJot” on your board and widget until Professional, $59 a month ($49 billed yearly). Swingback Pro removes our name and puts your portal on your domain.
- 02
Webhooks and chat on the free plan
UserJot lists no webhooks, its Free plan has no integrations, and Starter has one. Swingback's webhooks come with every plan, and Free connects one integration: Slack, Discord, GitHub or Linear.
- 03
Signed-in users on the free plan
UserJot's widget takes your user's ID on Free, but requiring a signed token, and arriving on the board signed in, start on Starter with automatic login; its single sign-on is on Professional. On Swingback Free, your server signs a token for your user, or the portal sends people through your own sign-in page.
- 04
Guests and moderation on every plan
UserJot's guest posting and its approval queue start on Starter; on Free, only its spam and abuse check holds a post back. Swingback takes guests behind a captcha and holds what they write for your review, Free included.
Pricing
What you pay, next to UserJot
Swingback
Priced per workspace. Unlimited customers, posts and votes on both plans.
- Free3 members · 3 boardsFree
- Pro20 members · unlimited boards · custom domain · no branding · API and MCP server · private boards$20 / month$18 billed yearly
UserJot
A flat price per workspace, set by features, with unlimited end users and posts. Plans limit boards (2, 5, then 100), tags and integrations.
- Free2 boards, 3 team members · Roadmap and changelog · No integrations or APIFree
- Starter5 boards, up to 100 team members · Custom domain, private boards · 1 integration, REST API and MCP$29 / month$24 billed yearly
- Professional100 boards, unlimited integrations · No UserJot branding · Single sign-on, advanced search, identity masking$59 / month$49 billed yearly
UserJot's Professional plan, for no UserJot branding and unlimited integrations, costs $59 a month billed monthly, or $49 a month billed yearly.
Swingback Pro costs $20 billed monthly, or $18 billed yearly, with custom domain, no branding, API and MCP server, private boards.
With Pro, save at least$372a year
Features
Feature by feature
| Feature | Swingback | UserJot |
|---|---|---|
| Free plan | Yes3 members, 3 boards, no time limit | Yes2 boards, 3 team members |
| Price doesn't grow with your end users | YesUnlimited customers on every plan | Yes |
| Several feedback boards | Yes3 on Free, unlimited on Pro | Yes2 on Free, 5 on Starter, 100 on Professional |
| Public roadmap | Yes | Yes |
| Changelog | YesScheduling and RSS | YesAI-written drafts |
| In-app widget | Yes | Yes |
| Your users signed in (SSO or signed token) | YesEvery plan | From StarterAutomatic login and required signed tokens; single sign-on on Professional |
| Custom domain | From Pro | From Starter |
| No vendor branding | From Pro | From Professional |
| Private boards | From Pro | From Starter |
| AI triage | YesTags, duplicates, moderation, translation, drafts; 50 posts and comments a month on Free | YesChangelog drafts, duplicates, tags, spam checks |
| Slack | Yes | From Starter1 integration on Starter |
| Discord | Yes | From Starter |
| Webhooks | YesEvery plan | No |
| API | From ProREST, OpenAPI 3.1 | From Starter |
| MCP server | From Pro16 tools | From Starter |
| Portal in several languages | Yes7 languages, posts and comments translated | Yes12 languages |
What UserJot has that Swingback doesn't
Worth knowing before you choose, if you need one of these.
- Conversations: live chat and a shared inbox (in beta)
- Juno, an AI agent for the inbox (in beta)
- A Swift SDK for iOS and macOS apps (in beta)
- Email to post: a forwarded email becomes a post
- An importer from ProductRoad
Migration
Move from UserJot to Swingback
- Step 1
Export from UserJot
- UserJot exports posts as CSV on every plan, its comparison pages say. Its help center doesn't say where the export is, nor what the file's columns are.
- Votes, comments and users come through UserJot's REST API (Starter and up): https://api.userjot.com/v1, with a token from Settings, API Tokens. It lists requests with their votes and comments, members, companies, boards, tags and the changelog.
- Step 2
Import into Swingback
Upload each CSV file, and match its columns to the fields: the importer suggests the matches, and you check them.
Every import starts with a dry run that shows what it will create. Boards, statuses and tags map to yours, and running it again adds only what's new: import once to try, and again on the day you switch.
- Step 3
Switch over
Replace UserJot's widget with Swingback's, and move your feedback domain to your portal (a custom domain is on Pro).
Then announce the move in your first changelog entry, so your customers know where to find you.
What you can take out of UserJot
| Posts, with status, board and tags | CSV export, API |
|---|---|
| Votes, with who voted | API |
| Comments and replies | API |
| Users, with traits | API |
| Companies | API |
| Changelog entries | API |
About this comparison
Everything said here about UserJot comes from its own website, as it was on October 21, 2026. Prices and plans change: check UserJot's pages before you decide.
UserJot's pricing page shows monthly prices; the yearly ones come from its llms.txt file.
UserJot's pages disagree on its paid plans' limits: its pricing page says unlimited boards on Professional and unlimited team members, its comparison pages say 100 boards and up to 100 teammates. This page follows the comparison pages, which give the number.
UserJot's llms.txt lists Linear and webhooks among its integrations; its comparison pages say it has neither, and its API reference has no webhooks. This page follows the comparison pages.
UserJot's feedback-boards page puts its board in 11 languages, its comparison pages in 12. This page follows the comparison pages.
Ready to move from UserJot?
Start on the Free plan, bring your data over, and switch when everything is in place.