Comparison
Swingback vs Featurebase
Featurebase charges per seat, and hiding its branding is a $69-a-month add-on on top of Professional. Swingback's price covers your whole team, with your brand on Pro.
Featurebase's prices and features as its own pages showed them on October 21, 2026.
Why teams choose Swingback over Featurebase
- 01
One price for the whole team
Featurebase charges per seat: Professional costs $75 a month for each teammate ($59 billed yearly), and its free Lite seats can't change a status or merge posts. Swingback Pro covers up to 20 team members for one price.
- 02
Your brand, no add-on
Hiding Featurebase's branding is a $69-a-month add-on, sold only with Professional and Enterprise. Swingback Pro includes it, with your custom domain.
- 03
A free plan with the whole loop
Featurebase's free plan has one seat and one board, and no feedback widget, changelog or AI. Swingback Free has three team members, three boards, the widget, the changelog and AI triage.
- 04
Signed-in users and webhooks on Free
Featurebase signs your users in automatically from Growth, and through your own login page from Professional; its webhooks start on Growth. On every Swingback plan, your server signs a token for your user, or the portal sends people through your sign-in page, and webhooks are included.
Pricing
What you pay, next to Featurebase
Swingback
Priced per workspace. Unlimited customers, posts and votes on both plans.
- Free3 members · 3 boardsFree
- Pro20 members · unlimited boards · custom domain · no branding · API and MCP server · private boards$20 / month$18 billed yearly
Featurebase
Per full seat, with unlimited end users; Professional adds 20 free Lite seats and Enterprise 50, for teammates who view, vote and comment. One subscription covers the helpdesk and feedback, and the AI support agent costs $0.49 a resolution.
- Free1 seat, 1 board, 1 roadmap · No feedback widget, changelog or AIFree
- Growth5 boards · Custom domain, API, webhooks, MCP · Changelog, in-app widgets, user sign-in$37 / month$29 billed yearly · per seat
- Professional10 boards · Single sign-on, private boards, moderation · Branding removal: $69 a month more$75 / month$59 billed yearly · per seat
- EnterpriseUnlimited boards · SAML and SCIM, 5 seats minimum · AI tagging and prioritization$129 / month$99 billed yearly · per seat
Featurebase's Professional plan, for three seats with private boards, a custom domain and the API, before the $69 branding add-on, costs $225 a month billed monthly, or $177 a month billed yearly.
Swingback Pro costs $20 billed monthly, or $18 billed yearly, with custom domain, no branding, API and MCP server, private boards.
With Pro, save at least$1,908a year
Features
Feature by feature
| Feature | Swingback | Featurebase |
|---|---|---|
| Free plan | Yes3 members, 3 boards, no time limit | Yes1 seat, 1 board |
| Price doesn't grow with your end users | YesUnlimited customers on every plan | Yes |
| Several feedback boards | Yes3 on Free, unlimited on Pro | From Growth1 on Free, 5 on Growth, 10 on Professional |
| Public roadmap | Yes | Yes |
| Changelog | YesScheduling and RSS | From Growth |
| In-app widget | Yes | From GrowthFeedback widgets |
| Your users signed in (SSO or signed token) | YesEvery plan | From GrowthSigned tokens; single sign-on to the portal on Professional |
| Custom domain | From Pro | From Growth |
| No vendor branding | From Pro | Paid add-on$69 a month, on Professional and Enterprise |
| Private boards | From Pro | From Professional |
| AI triage | YesTags, duplicates, moderation, translation, drafts; 50 posts and comments a month on Free | From GrowthSimilar posts as users type; deduplication on Professional, tagging on Enterprise |
| Slack | Yes | From Growth |
| Discord | Yes | From Growth |
| Webhooks | YesEvery plan | From Growth |
| API | From ProREST, OpenAPI 3.1 | From Growth |
| MCP server | From Pro16 tools | From Growth |
| Portal in several languages | Yes7 languages, posts and comments translated | From ProfessionalPosts translated by AI: 250,000 characters a month, then $0.04 per 1,000 |
What Featurebase has that Swingback doesn't
Worth knowing before you choose, if you need one of these.
- A helpdesk: inbox, tickets, live chat and a help center
- Fibi, an AI support agent, at $0.49 a resolution
- Surveys, banners and outbound email
- Jira, ClickUp, Intercom and Zendesk integrations
- HubSpot and Salesforce data (Professional)
- SOC 2 Type II, with hosting in the EU
Migration
Move from Featurebase to Swingback
- Step 1
Export from Featurebase
- In Featurebase, open Settings, then Data, then Imports & Exports, and choose Export Data: a CSV of every request in the workspace, whose link lasts 24 hours. It leaves out comments, activity history and insights, and a merged request has no row of its own.
- A request's voters export from the request: choose View requesters, then Export CSV, for their names, companies, emails and MRR.
- Swingback's CSV import takes a post's votes as its voters' emails, in a column of the requests file: add each request's requester emails there before you import.
- Comments, users and the changelog come through Featurebase's API (Growth and up): https://do.featurebase.app/v2, with a key from Settings, API. It lists each request's voters too.
- Step 2
Import into Swingback
Upload each CSV file, and match its columns to the fields: the importer suggests the matches, and you check them.
Every import starts with a dry run that shows what it will create. Boards, statuses and tags map to yours, and running it again adds only what's new: import once to try, and again on the day you switch.
- Step 3
Switch over
Replace Featurebase's widget with Swingback's, and move your feedback domain to your portal (a custom domain is on Pro).
Then announce the move in your first changelog entry, so your customers know where to find you.
What you can take out of Featurebase
| Posts, with category, labels, status and author | CSV export, API |
|---|---|
| Voters, with emails and companies | CSV per post (with MRR), API |
| Comments | API |
| Users and companies | API |
| Changelog entries | API |
About this comparison
Everything said here about Featurebase comes from its own website, as it was on October 21, 2026. Prices and plans change: check Featurebase's pages before you decide.
Featurebase has renamed things: its help center says requests, categories, labels, requesters and updates for posts, boards, tags, voters and the changelog. This page uses the usual names.
Featurebase's pricing page shows yearly prices until a plan's “Billed yearly” switch is turned off, which shows the monthly ones. Its FAQ calls yearly billing a 20% discount; the prices it shows save 21% to 23%, and this page follows them.
Featurebase's billing article says its current plans date from December 2025: older workspaces may be on legacy plans, which this page doesn't cover.
- Featurebase pricing
- Featurebase home page
- Seats
- Managing your subscription
- Removing branding
- User authentication
- Web portal single sign-on
- Feedback in multiple languages
- Requests overview
- Fibi AI Agent resolutions
- Integrations
- MCP server
- Webhooks
- Exporting requests
- Managing requesters
- API
- API: voters on a post
Ready to move from Featurebase?
Start on the Free plan, bring your data over, and switch when everything is in place.